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Terms and Conditions

Services Agreement

Last updated: August 12, 2025

1) Introduction

These Terms and Conditions (“Terms”) govern your use of our website and all transactions for our products and services, including (without limitation) the Spotlight Framework and any other services provided by Content Fudge e.U. (“we”, “us”, “our”).

By registering with, accessing, or using our website and/or by agreeing to work with us (including by written confirmation, booking, paying an invoice, paying a deposit, or otherwise authorising us to proceed), you accept these Terms in full. If you do not agree, do not use our website and do not engage our services.

2) Parties & Contact

  • “You” means the client (individual or company) engaging Content Fudge e.U.

  • “We/Us” means Content Fudge e.U., Pasettistraße 33, 1200 Vienna, Austria.

  • Email: info@contentfudge.com

3) Scope and Formation (No Signature Required)

These Terms apply to website use and to any service engagement with us. When you instruct us, pay, or otherwise confirm in writing that you wish to proceed, a binding agreement is formed on these Terms without the need for a separate signed contract. Any additional written proposal, statement of work, or project plan forms part of this agreement. If there is a conflict, a specifically agreed and signed document will prevail over these Terms.

4) Website Use & Responsible Use

You agree to use the website only for lawful purposes and in line with these Terms, applicable laws, and generally accepted online practices. You must not introduce malicious software, conduct automated scraping, or engage in any activity that damages or impairs the site.

5) Electronic Communications

You consent to receive communications electronically (e.g., via email or website notices). Such communications satisfy any legal requirement for written form.

6) Intellectual Property – Website Content

We (or our licensors) own all IP rights in the website and its content. Unless expressly permitted by mandatory law, you may not copy, reproduce, distribute, adapt, reverse engineer, or commercialise any website content without our prior written permission.

7) Third-Party Links

Our site may link to third-party sites. We do not control and are not responsible for their content or privacy practices. Use them at your own risk and subject to their terms.

8) Idea Submissions

Do not send proprietary ideas or creative works unless we first sign an NDA or IP agreement. If you do, you grant us a worldwide, irrevocable, non-exclusive, royalty-free licence to use and distribute that content.

9) Services – Spotlight Framework & Other Services

Framework steps (high level):

1. Strategise – Brand communication & marketing strategy

2. Create – Website & systems setup

3. Connect – Social media strategy & content systems

4. Automate & Conquer – Advanced automations for scaling

A detailed description of deliverables is set out in your personalised project plan/proposal, which forms part of this agreement.

Each step of the Spotlight Framework (Strategise, Create, Connect, Automate & Conquer) can also be purchased as a stand-alone service at the applicable individual rate. When purchased individually, the timeline, scope, and payment terms will be confirmed separately in writing.

10) Your Responsibilities

You confirm you are authorised to enter into this agreement. You will provide timely access to information, materials, accounts, and feedback in the formats we request, and you will review and approve deliverables promptly so the project can stay on schedule.

11) Our Responsibilities

We will perform the services professionally and in accordance with good industry practice, and we will keep your confidential information secure (see Clause 16).

12) Fees, Invoices, and Payment

  • The total price is as specified in your project proposal/offer.

  • Instalments: You may pay in three (3) equal instalments, each due every 1.5 months from the project start date.

  • The total project fee must be fully paid before project completion (even if the delivery time is shorter than the 4–6 month estimate).

  • Standard payment terms: 10 days from invoice date.

  • Late payments may incur 10% interest per month (or part thereof).

  • Invoices are issued in Euro (EUR). You are responsible for bank/transfer fees and currency conversion costs.

13) Changes, Revisions, and Additional Work

The Spotlight Framework typically runs 4–6 months. Each deliverable includes a limited number of revisions (as per your project plan). Additional revisions or scope additions will be quoted and billed separately.

14) Early Termination / Stopping Midway

a) If you choose to stop the Spotlight Framework before completion:

  • All delivered elements are charged at their full individual service prices (i.e., the non-discounted rates for stand-alone services).

  • We will provide the applicable individual prices in writing upon your termination request.

  • Any amounts already paid are first allocated against delivered elements at individual prices; any shortfall is payable by you.

b) General Rule
All bookings, whether single appointments, packages, or multi-step services, are binding once confirmed in writing or paid. By confirming an appointment or engaging in a service package, you reserve a specific time and project capacity in our calendar.

c) Single Appointments (e.g. coaching sessions, consultations, strategy calls)

  • You may cancel or reschedule once per booked appointment free of charge if notice is given at least 48 hours in advance.

  • If you cancel or reschedule a second time for the same session, or cancel with less than 48 hours’ notice, you will be charged a 50% rescheduling fee of the session price.

  • No-shows (failure to attend without prior notice) are fully charged and not refundable.

  • Repeated cancellations may result in refusal of future bookings or a requirement for prepayment of future sessions.

d) Packages and Framework Projects (including the Spotlight Framework)

  • Deposits and instalment payments are non-refundable, as they secure project capacity and preparatory work.

  • If a project is cancelled by you before completion, any work completed to date will be charged according to individual service prices (as detailed in Section 14a).

  • Refunds are not provided for partial completion or change of mind after project commencement.

  • If we are unable to deliver services due to illness, emergency, or other force majeure circumstances, your project will be rescheduled to the next available date.

e) Refund Policy Summary
Refunds are only issued in cases of:

  • Duplicate payments made in error; or

  • Cancellations initiated by us when no work has yet started.
    All other payments are non-refundable but transferable to a rescheduled date within six (6) months from the original booking, subject to our availability.

15) Project Timelines

We will use reasonable efforts to meet timelines. Timelines depend on your timely feedback and provision of materials. Delays in your responses or approvals may shift delivery dates.

Project Timeline and Expiry

  • Each service or project under the Spotlight Framework (or any other package) must be completed within the agreed project timeframe, typically 4–6 months from the start date, unless otherwise stated in writing.

  • You are responsible for providing timely feedback, approvals, and materials needed for us to proceed. Delays in providing these may delay the project but do not extend its overall validity period.

  • If the project is paused or delayed for more than 60 consecutive days due to your unavailability, indecision, or failure to provide required input, the project will be considered inactive.

  • Inactive projects may be closed or subject to a reactivation fee at our discretion.

  • If the project is not completed within 6 months from the start date due to client-side delays, the project and any remaining sessions, workshops, or deliverables will expire.

  • Expired projects can be restarted only by purchasing a new package or service at current rates.

  • Payments made for expired projects are non-refundable and non-transferable.

16) Confidentiality

Both parties must keep each other’s non-public information confidential and use it only to perform this agreement, except where disclosure is required by law. This obligation survives termination.

17) Intellectual Property in Deliverables

  • You warrant that any materials you supply are owned by you or you hold the necessary rights/licences. You will indemnify us for third-party claims arising from materials you supplied.

  • Upon full payment, ownership of the bespoke deliverables we create for you transfers to you (excluding our pre-existing IP, tools, templates, frameworks, and third-party licences, which remain with their owners).

  • Where fonts, stock images, plugins or third-party assets require licences, you will purchase/hold those licences in your own name unless we agree otherwise in writing.

18) Portfolio Rights (Publicity)

We may display non-confidential aspects of the project (e.g., screenshots, links, public designs) in our portfolio, case studies, and social channels. If you prefer to opt out, notify us in writing before project completion.

19) Use of ChatGPT and Similar Tools

We use ChatGPT and comparable tools for ideation and copy support. By engaging our services, you consent to this usage. We will not knowingly upload your confidential information unless necessary for the project and handled in line with Clause 16 (Confidentiality) and your instructions.

20) Warranties and Disclaimers

Our website and services are provided on an “as is” and “as available” basis. While we act with care and skill, we do not warrant uninterrupted availability or error-free operation. Nothing on the website constitutes legal, financial, or medical advice. Seek appropriate professional advice where required.

21) Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential loss, loss of profit, or loss of data.

  • Our total aggregate liability to you for the website or services is limited to the fees you paid for the relevant project/services.

  • Your total liability to us is limited to the fees stated for the project (except for IP infringement or confidentiality breaches).

22) Force Majeure

Neither party is liable for delay or failure caused by events beyond reasonable control (e.g., natural disasters, power outages, platform failures, war, strikes). Payment obligations are excluded from force majeure relief.

23) Assignment

You may not assign or transfer this agreement (in whole or part) without our prior written consent. Any unauthorised assignment is void.

24) No Waiver

A failure to enforce a provision is not a waiver of that provision or any other.

25) Severability

If any provision is held invalid or unenforceable, it will be modified or severed to the minimum extent necessary and the remainder will continue in full force and effect.

26) Updates to These Terms

We may update these Terms from time to time. The “Last updated” date shows the latest revision. We will notify clients of material changes. Continued website use or ongoing engagement after notice constitutes acceptance of the updated Terms.

27) Governing Law and Jurisdiction

These Terms are governed by the laws of Austria. The courts of Vienna, Austria have exclusive jurisdiction.

28) Language

These Terms may be provided in English and German. In case of conflict, the German version prevails (unless otherwise expressly agreed in writing).

29) Privacy & Cookies

We process personal data as described in our Privacy Policy and Cookie Policy (available on our website). Please review them for details on how we handle your data.

30) Contact

Content Fudge e.U.
Pasettistraße 33, 1200 Vienna, Austria
Email: info@contentfudge.com